At The Southern Move ("We," "Us," or "Our"), We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how We collect, use, disclose, and safeguard your data when you visit Our website,
thesouthernmove.com, or use Our services (collectively, the "Services"). This policy complies with applicable laws,
including the California Online Privacy Protection Act (CalOPPA), General Data Protection Regulation (GDPR),
California Consumer Privacy Act (CCPA) as amended by the CPRA, UK GDPR, and Australian Privacy Act.
By using Our Services, you consent to the practices described in this Privacy Policy.
If you do not agree, please do not use the Services.
1. Information We Collect
We collect the following types of personal information:
- Personal Identifiers: Name, email address, phone number, and any identification documents you provide (e.g., passport details for visa assistance).
- Service-Related Data: Information you submit via email or forms related to digital nomad visas, residency applications, tax strategies, relocation, or property searches.
- Payment Information: Billing details processed securely via Stripe (We do not store your full payment card details).
- Technical Data: IP address, browser type, and usage data collected via Google Analytics when you visit Our website.
- Marketing Data: Email address and preferences if you opt into Our email marketing.
We do not knowingly collect information from children under 16 (or 13 in the U.S.).
If We learn We have such data, We will delete it.
2. How We Collect Information
- Directly from You: When you contact Us, request Services, or submit documents via email.
- Automatically: Through cookies and similar technologies (e.g., Google Analytics) when you visit Our website.
- From Third Parties: Stripe provides payment confirmation data; professionals We refer you to may share updates about your case.
3. How We Use Your Information
We use your data to:
- Provide and manage Our Services (e.g., visa assistance, referrals to professionals).
- Process payments via Stripe.
- Communicate with you about your requests or Our Services.
- Send marketing emails (if you opt in).
- Analyze website usage via Google Analytics to improve Our Services.
- Comply with legal obligations.
4. Legal Basis for Processing (GDPR/UK GDPR)
For EU/UK residents, We process your data based on:
- Contract: To fulfill Our Services (e.g., visa assistance).
- Consent: For email marketing (you can withdraw consent anytime).
- Legitimate Interest: For analytics and site improvement.
- Legal Obligation: To meet regulatory requirements.
5. Sharing Your Information
We share your data only as follows:
- Service Providers: With Stripe for payments, Google Analytics for usage data, and an email marketing service for promotional emails (if you opt in).
- Professional Partners: Accredited financial and legal professionals We refer you to for your relocation needs.
- Legal Compliance: If required by law, court order, or government authority.
We do not sell your personal information.
6. Third-Party Services
- Google Analytics: We use Google Analytics to track website usage. Google may collect your IP address and browsing data. See Google's Privacy Policy for details. You can opt out via Google's tools.
- Stripe: Stripe processes payments and collects billing data. See Stripe's Privacy Policy for more.
- Email Marketing: We use an email marketing service to send promotional emails to those who opt in. You can unsubscribe anytime via the link in each email.
7. Your Rights
Depending on your location, you may have these rights:
- CalOPPA: Know what data We collect and opt out of sharing (via "Do Not Sell" requests, though We don't sell data).
- GDPR/UK GDPR: Access, correct, delete, restrict, or object to processing your data; data portability; withdraw consent.
- CCPA/CPRA: Request disclosure, deletion, or opt out of sales (not applicable as We don't sell data); non-discrimination for exercising rights.
- Australian Privacy Act: Access and correct your data.
To exercise your rights, contact Us at info@thesouthernmove.com or Rua das Romanzeiras 225, 2750-479, Cascais, Portugal.
We'll respond within 30 days.
8. Data Retention
We retain your data only as long as necessary to provide the Services, meet legal obligations, or resolve disputes—typically
no longer than 2 years after Our last interaction, unless required otherwise by law.
9. Data Security
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet,
or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your
Personal Data, We cannot guarantee its absolute security.
10. International Data Transfers
We are based in Portugal (EU). If you're outside the EU, your data may be transferred to Portugal or other countries.
We ensure GDPR-compliant safeguards for such transfers.
11. Cookies
We use cookies for Google Analytics and site functionality. You can manage preferences via your browser settings.
See Section 6 for opt-out options.
12. Do Not Track (CalOPPA)
Our site does not currently respond to "Do Not Track" signals, but you can opt out of tracking via Google Analytics (see Section 6).
13. California Residents (CCPA/CPRA)
If you're a California resident, you have the right to:
- Know what personal information We collect, use, or disclose (detailed above).
- Request deletion (subject to exceptions).
- Opt out of sales (not applicable).
Contact Us at info@thesouthernmove.com to exercise these rights. We won't discriminate against you for doing so.
14. Changes to This Policy
We may update this Privacy Policy. Changes will be posted here with the "Last Updated" date. Check back periodically.
15. Contact Us
For questions or to exercise your rights:
- Email: info@thesouthernmove.com
- Physical Address: Rua das Romanzeiras 225, 2750-479, Cascais, Portugal
For CCPA requests, use the email above as Our primary contact method.